Do you need experts to help you optimize your IT operations, processes or ServiceNow platform? HGC can offer you over 30 years of Service Management experience on various aspects of IT strategy and management -- spanning from C-level management strategic guidance to operations management.
Our talented experts will listen to all your needs and work with you to put in place an effective strategic plan to guide you in your implementation process.
Our team of experts will meticulously review all of your processes and provide a list of recommendations to improve your daily operational routines with the aim of saving you time and helping you gain efficiency.
We help build a detailed guide describing all the steps necessary to not only implement your platform, but to also utilize its maximum benefits. We will remain in every step of the process, guaranteeing you a smoother deployment.
Through our in-house designed and developed Train-the-Trainer program, we enable our clients to quickly and efficiently scale any training delivery throughout the organization.
Design the best purpose-fit technical architecture.
Data load assessments.
Data mapping for integrations.
Integration capabilities, guidance, and troubleshooting.
Proof of concepts.
Help articulate the business benefits of large program initiatives.
Develop transformation roadmaps.
IT cost optimization.
Strategic sourcing of IT tools and/or applications to help with business goals.
ITSM process advisory - Maturity Assessment.
Guidance on process execution via the ServiceNow platform.
Program Governance - ISO 20000 documentation of policies, processes, procedures, roles and responsibilities.